Services
PROFESSIONAL SERVICES:
ITS offers professional services in the following areas:
Customer Service & Quality Assurance
- Service Standard & Crew Member Training
- Referral / Business Development Bonuses
- HIPAA Education & Training
- Establishing & Tracking Achievements
- Quality Review & Leadership Training
Communications/Dispatch Center
- Integration of Air, Ground & Ambulatory Service
- Implementation of Transport Order Forms
- Pre-qualification of Transports for Service & Payment
- Billing Preparation
- System Status & Increased Utilization
Finance
- Accounts Receivable
- Medicare, Medicaid & Private Insurance Claims Review
- Worker’s Compensation and ERISA Claims Review
- Appeals Submissions & Revenue Recovery
- Collectible vs. Uncollectible Aging Assessment
- Interest Revenue Opportunity Identification
- Defensibility Against Requests for Refunds
- System Review
- Cost Recovery & Debt Management
- Statement Preparation
- Revenue Cycle Management
Business Development/Public Relations
- Hospital & Skilled Nursing Contract Procurements
- Internal & External Stakeholder Management
Compliance
- Risk Identification
- Repetitive Patient Programs
What can ITS provide to your organization?
Cost reduction and containment per transport minimizing your organization’s expenses while allowing for an increased profit margin.
Appropriate level of service determined by highly trained dispatchers and customer service representatives ensures quality patient care and diminishing out of pocket costs for providers and patients.
Comprehensive data collection secures identification of payor source.
The 24 hour communication center provides around the clock customer service for all transport needs.
Digital receipt of transport requests guarantees prompt and accurate resources are allocated and confirmed.
Transport deployment based on gathered data of companies, hours, availability and services.
Improve utilization in regards to call volume, closest available units and a network of multiple providers.
Reduce hospital staff coordination efforts and decrease facility responsible transports.
AR SERVICES:
Features exclusive to ITS billing services:
Our highly trained accounts receivable staff understands that when a patient needs ambulance transportation, it can be a very vulnerable time. At ITS, our goal is to make this process easier for the patient and their families by managing all elements of the billing cycle.
Features exclusive to ITS billing services: Electronic Claim Filing guarantees prompt, environmentally friendly and most importantly, accurate claim payment.
Highly Effective Tracking System allows ITS to use data from all of our contracted providers to determine the ebbs and flows in the medical claim industry. ITS utilizes this data to boost collections efforts prior to these months, resulting in little to no revenue decreases.
Health and Safety Codes are used as part of the payment approach. We at ITS have seen an increase revenue collection resulting from the expectation that there are governmental guidelines in place to ensure prompt and accurate claims payment. Our clients see a steady decrease in stall tactics and useless denials.
Payment Recovery Specialists at ITS work to recover all payments within the previous 12 months whether they are refunds or write offs to decrease lost revenue for our clients.
Data Management System ensures records are kept secure, but always available through the internet.
Customizable Monthly Statements will be sent to you along with a Quarterly Revenue Review Report. We will also send you industry updates and suggestions on ways to increase revenue. This tool not only provides accountability, but allows you to focus on areas that will improve financial performance.
Billing Representatives receive specialized training from the National Academy of Ambulance Coding. This advanced training ensures clients are receiving the most efficient and compliant billing service available.